Returns and Shipping

All Australian orders are shipped within 1-3 business days via Standard delivery.

Express Delivery –  Order placed before 3pm Mon – Fri, Next buiness day delivery between major metro area

All International orders are shipped within 1-4 business days. You will be notified by an email once order is placed if NOT in stock. For majority of orders typical delivery time is in accordance to the delivery estimates provided by Australia post,  Exception to delivery estimates apply during peak periods, like Pre-Christmas season in December, Christmas/New Year Holidays and when explicitly highlighted in our listing description. Please allow additional time for more remote locations. You are able to track your order here.

Express Orders will arrive the next business day for metro customers or in 1-2 business days for regional customers. Standard shipping will take between 3 – 8 days depending on the location.

NEW ZEALAND

Lighting /Homeware / Accesories  via express international shipping :

Below 5kg : AUD 80 

6-10kg : AUD 120

11-20kg : AUD 200

Furniture: Please contact us at info@byliving.com.au for the rate.

Lighting /Homeware / Accesories  via express international shipping :

Below 5kg : AUD 120

6-10kg : AUD 180

11-20kg : AUD 280

Furniture: Please contact us at info@byliving.com.au for the rate.

Duties and Taxes may be payable

Taxes & DutiesAll prices on By Living are in Australian dollars. For international customers, the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country. Please contact your local customs office for further information. The customer will be responsible for any customs or import charges By Living does not cover or include this in our shipping charges.

Returns and Refunds Policy

Thank you for shopping at By Living. If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 30 days of the original purchase, provided that items have not been used or installed previously.

Before you return a product, please note:

• Buyers are responsible for the shipping cost of returns.
• The product was purchased within the 30 day return period.
• The product is in its original packaging and condition
• For lighting products have not been installed previously

Please contact us for return address.

Any returned item will not be refunded without our approval and review.

Damaged items

If you have received a damaged product, please provide images of the packaging and damaged product and notify us immediately for assistance. We will only provide the replacement item for the damaged within 14 days after buyer received the items.

Sale items

Sale items can not be refunded and exchanged unless it is a defect item.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:– By email: info@byliving.com.au