Frequently Asked Questions

  • Is the globe included with the lights?
    The globe is not included unless specified.

  • Can the cable to be replaced to a longer cable. 
    Yes, we do provide the service with an extra cost depending on the length required. This can be done for most of the pendant lights.

  • Will the out of stock item be restocked again? 
    If items from our store are out of stock, you can email us to see if we can do special order or a preorder for you.

  • What is the lead time for Preorder items?
    We usually will mention the lead time for pre-order items on the product page, if not please email us at info@byliving.com.au

  • Is the cable of the pendant light adjustable?
    Yes if it states adjustable in the description.

  • Do you have stock for the furniture?
    Our furniture ranges are made to order by an Asian artist.

  • How can I track my order?
    Please login to your account and the tracking no. is updated in your account once it has been dispatched.

  • Can I pay using PayPal without a PayPal account?
    Yes, you can use any Debit/Credit card that is supported by PayPal.

  • What does the postage cost?
    It depends on your state and postcode, once you choose the state and postcode, the shipping cost will show on the right top concern.

  • Do you just ship within Australia?
    No. We ship internationally.

  • Questions related to returns and shipping:
    Please visit returns and shipping

  • Do I need to register and set up and account to shop?
    You are not required to register to shop. However, if you choose to we will retain your contact details, which will be retrieved when you log in on your next visit.

  • Is my personal information kept private?
    Any information that you share with us is private and confidential.

43 Kembla Street, Cheltenham,
Victoria 3192, Australia
(Open by appointment)
03 90882092 ( 9am -5pm Mon - Fri )
Made with By Living